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Broadcast System Technician

14 November 2019
Full time

Broadcast System Technician

Camden Town, London





We’re Viacom International Media Networks UK & Ireland, home to 20 TV channels that offer the very best in music, entertainment, comedy and kids programming through our MTV, Comedy Central, Nickelodeon, Channel 5 and BET brands. Together these brands reach nearly 30 million homes in the UK and Ireland. Viacom brands are seen globally in more than 705 million households in 169 territories and 37 languages via more than 184 locally programmed and operated TV channels and more than 550 digital media and mobile TV properties.





There are lots of people here doing all sorts of jobs and we believe that having all kinds of people from all kinds of backgrounds makes this a great place to work. We have a number of Employee Resource Groups that look to support our employees from all walks of life and who face common challenges in the workplace and we hold tons of events all your round to nurture the best possible, inclusive environment




This is a hands-on position responsible for maintaining the technical integrity of a hybrid baseband video/audio and IT infrastructure at a major Network Operations Center. Individual is to ensure that all broadcast technical areas and services are provided to the highest technical standards, and complete specific routine tasks as detailed by the Manager of LMC Technical Operations, Engineering Manager and Systems Engineering teams.


  • To provide technical support for all Broadcast Services related infrastructure, traditional playout systems, future virtual video playout systems, distribution, and streaming technology to ensure the highest possible levels of technical and operational continuity to the Viacom International Media Networks services and client networks by maintaining core infrastructure and system health, signal path integrity and signal quality throughout. The individual will also play a critical role in supporting highly secure and highly scalable solutions for application systems that are hosted on-prem or in public cloud (Azure, AWS and Google Cloud)
  • Ability to author well-written, detail-oriented technical documentation
  • Ability to use a wide-array of software and hardware tools to analyse and troubleshoot network health and the flow of media streams in the baseband and IP domains
  • Ability to work both independently and lead a team on assignments and report back on progress
  • Adhere to relevant policies and procedures
  • Continually evaluate and develop ideas for how to modernize and improve upon Viacom’s Broadcast and Technical Support services, including legacy processes, manual checklist automation, and service monitoring within the broadcast and infrastructure environments
  • Ensure completion of all administration and documentation pertaining to work carried out
  • Ensure that open faults are logged, resolved or escalated, using VIMN incident management software
  • Escalate to Engineering Support and Infrastructure teams during incidents or loss of services
  • Escalate to VIMN Management during incidents or loss of services
  • Interface with and understand complex compression and multiplex systems
  • Interface with and understand signal distribution and conversion equipment
  • Liaise with the Systems Engineering teams to accept new documentation and training
  • Liaise with third-party distribution vendors to resolve issues reported back from affiliates
  • Operational first line support to MCR and Distribution 24x7 and escalation to relevant team(s) during service issues.
  • Out of hrs support of MCR & Distribution areas and escalation when required
  • Out of hrs support of Production Technology and escalation when required
  • Perform configuration and troubleshooting of complex broadcast playout support systems, including, but not limited to baseband video/audio, encoding, multiplexing, and RF
  • Perform configuration and troubleshooting of infrastructure equipment. This includes, but is not limited to servers, mass storage devices, broadcast proprietary devices, and IT infrastructure equipment
  • Perform configuration and troubleshooting of networking devices. This includes, but is not limited to CLI-based device IP setup, firewall troubleshooting, VLAN and subnet configuration issues, identifying network routing problems, and multicast related issues
  • Perform configuration and troubleshooting of operating systems. This includes, but is not limited to Windows, Linux, Unix, MAC, and RTOS based systems
  • Provide on-call support 24 hours per day, 365 per year. Support may entail phone conference, remote support sessions, or physical presence at the facility for equipment failure or other critical outages impacting Viacom’s systems
  • Respond to technical emergencies; address prompt restoration of network outages
  • Strong organizational and planning skills with ability to manage multiple mission critical assignments
  • Support file workflow systems. This includes, but is not limited to, hardware, software agents, encoding, file codecs, and transcoding related issues
  • Testing and certification of new installations or modifications
  • Use of technical drawings and documents to conduct diagnostics while under stress to restore failed systems
  • Work collaboratively with Viacom’s L1, L2, and L3 teams for ticket escalations as well as to help develop documentation those teams can leverage for future incidents


  • HND Electrical Engineering, Computer Science or equivalent required, BSc Electrical Engineering, Computer Science or similar desirable
  • Proven experience in Information Technology or Broadcast Media environment
  • Ability to learn and exhibit engineering-level understanding of a variety of complex broadcast proprietary and IT infrastructure environments
  • Clear understanding of business impacted by Broadcast infrastructure
  • Driven to complete assigned tasks in allotted time while maintaining detail precision
  • Excellent communication skills, verbal, written and interpersonal skills
  • Familiarity with Agile framework and methodology
  • Flexible attitude to working practices and current technology
  • Knowledge of Datacentre operations
  • Knowledge of Network Management Systems as well as the protocols and methods they utilize to monitor health
  • Knowledge of operating system installation and scripted deployment tools
  • Knowledge of project and product management tools and systems
  • Knowledge of remote support tools and out-of-band management, such as RDP, VNC, Telnet, and SSH
  • Knowledge of TCP/IP protocol stack and OSI model
  • Knowledge of ticketing systems, incident tracking, and ITIL terminology
  • Knowledge of virtual environments and cloud-based technological offerings, such as Amazon AWS, Google Cloud, and VMWare VCenter
  • Self-motivated individual with prior experience working in a high-pressure environment delivering consistently sound judgment with mission critical assignments
  • Willingness to learn specific support profiles, with an emphasis on broadcasting and transmission technologies



  • Private Medical Insurance: You will be eligible for our full Private Medial Cover (From 3 months)
  • Season Ticket Loan: We’ll pay for your season travel card up front and you can pay us back across the year
  • TV Package Discount: If you subscribe for the likes of Sky and Virgin Media, we’ll get £20 off your bill
  • Pension Scheme: You will be eligible for our Pension Scheme from day one, as long as you are contributing to this, we’ll top this up with a voluntary contribution from us
  • Discounted Gym Membership: We offer discounts to a number of Gyms
  • Discounts at Local Shops and Restaurants: Whether you need a new pair of shoes or just want something tasty for lunch, we partner with a number of local businesses to offer us a discounted rate
  • Access to Reward Gateway: With heaps of discounts on everyday shops, restaurants and household suppliers
  • Happy to talk flexible working!




Our values, and their related behaviours, guide how we show up to work each day and help ensure that we all treat each other with respect. We want these to feel relevant to all of our employees and all parts of the business, as we believe that when these behaviours are achieved, we are the best we can be. The three values are intertwined and work together to drive the business outcomes we seek, and once combined we believe these will power our company forward.



  • Creativity: Push beyond the expected
  • Passion: Stand up for what you believe in
  • Risk-Taking: Take smart choices



  • Inclusion: Embrace diverse perspectives
  • Collaboration: Work together as one team
  • Innovation: Use insights to drive the business



  • Trust: Assume best intentions
  • Transparency: Communicate clearly and openly
  • Accountability: Deliver, and own the outcome


At Viacom, we value and celebrate difference. We want to ensure that we fully represent the make-up of UK society in our workforce as well as bringing diverse perspectives to our business. We want to make sure Diversity and Inclusion are not just buzz words; we truly want to foster an authentic inclusive environment, where all employees feel that they can bring their whole selves to work.


Our recruitment Privacy Notice for Viacom entities in the EEA and Switzerland is available here.



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